Data Protection Privacy Notice

 

Data protection privacy notice for our patients at Victoria Road Dental Care

 

 

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect:

We may collect the following information about you:

 

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including
  • Clinical records made by dentists and other dental professionals involved with your care and treatment
  • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
  • Medical and dental histories
  • Treatment plans and consent
  • Notes of conversations with you about your care
  • Dates of your appointments
  • Details of any complaints you have made and how these complaints were dealt with
  • Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid and some payment details

 

Louise Peters our Practice Manager is responsible for keeping secure the information about you that we hold.

 

 Our data protection officer, Louise Peters ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

 

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the booking of appointment's at the practice.

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

 

We will share your information with the NHS, other Dental Surgeries ( for referrals) or Insurance Companies in connection with your dental treatment.

 

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or text.

 

If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.

 

We may use your contact details to inform you of products and services available at our Practice.

 

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

 

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.

 

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

 

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

We store your personal information securely on our practice computer system [and/or] in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

 

We take precautions to ensure security of the practice premises, the practice filing systems and computers

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

 We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

 

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

 

You can also request us to

 

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

 

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

 

 

 

Date:17.04.2018

We have a comprehensive list of policies,procedures & protocols designed to provide the very best & safest treatment to all our patients. All our policies are avalible on request to our practice manager Louise Peters.

Patient Testimonals

Lina.

(Monday, July 16 18 09:13 am BST)

I go to see Dr Brummitt and she is fantastic. She is the best dentist I have ever met. So kind, friendly and makes you feel relaxed during dental treatments, also she is very good at her job. Not to forget lovely reception staff and dental assistants, they are all very friendly!

  • Michelle Edwards  (Monday, May 21 18 12:02 pm BST)

    Lovely friendly staff always helpful
    I would recommend to friends.

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  •   Max Woodhead (Wednesday, April 18 18 12:54 pm BST)
  • Mr Kumar has always been a pleasure to visit and looked after my dental treatment with excellent care. One day I will surprise him and get that electric toothbrush he would like me to use !

     
    Ellie Hunt
    (Wednesday, April 18 18 12:07 pm BST)
  • I have been coming here all my life. All staff are absolutely fantastic . Ms Davies is brilliant . Can't recommend highly enough.

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    Jennifer Jenden
  • Excellent treatment in a pleasant surrounding. Much needed after a gap of eight years.

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    Sheila Crisp 
    (Monday, March 12 18 03:18 pm GMT)
  • Very happy with treatment have been patient for many years.

  • Surrey

  • Janet gale  (Thursday, February 08 18 12:40 pm GMT)

    Mrs Brummit is an excellent dentist in every way treating both me and my wife with her expert knowledge in all aspects of dentistry, but she also puts us at ease and takes all fear away, we thoughly recommend her.

     
  • Richard Davis > (Wednesday, February 07 18 02:16 pm GMT)

    I have been more than satisfied with my experience at this surgery. First class treatment and aftercare. Highly recommended.

     
  • Mr M Brake (Monday, February 05 18 11:13 am GMT)

    I have known Dr. Brummitt for many years and have always enjoyed our little chats, which makes for a less worrying visit for my dental treatment. I have always been satisfied with Dee's work.

  • Wendy  (Thursday, January 25 18 11:16 am GMT)

    Lovely dentist, very informative and thorough.

     
  • Mark Roylance  (Thursday, January 25 18 10:14 am GMT)

    Wonderful treatment. I am very anxious about dental work and Dee has , through hard work ,patience and gentle persuasion cured me of my dental-phobia ! Really great dentist !

     
  • Caroline McGlynn  (Monday, January 22 18 04:44 pm GMT)

    Not everyone likes going to the dentist and that includes me. I have been a patient of mr Kumar for a long time now and he has put me at ease. I moved to Burgess Hill 4 years ago and because Mr Kumar is so nice I couldn't bear the thought of changing to another dentist who doesn't know me or my teeth!

  • Clare Wells  (Monday, January 22 18 03:47 pm GMT)

    I've been a patient of Miss Davies since a child, and now my children are too. Couldn't ask for a friendlier practice for children, to encourage them to look after there teeth and attend regularly.

  • Susanna  (Monday, January 22 18 11:29 am GMT)

    Very friendly and welcoming staff

     
  • Michael Harvey  (Monday, January 22 18 11:07 am GMT)

    The attractive waiting room is an appropriate introduction to the excellent service at this very friendly practice. DR Brummitt has looked after me well over a number of years, and I can actually say that I look forward to going to the dentist.

     
  • Aimee Burton  (Thursday, January 18 18 05:15 pm GMT)

    My son is patient of Dr Kumar and what can I say... What a fantastic dentist! Other family members and friends are with the two other dentists and I only ever hear great things!! Lovely welcoming staff and I love that the practice has a family feel! I would definitely recommend Victoria road dental care!

     
  • Claire preston (Thursday, January 18 18 03:48 pm GMT)

    Dr D Brummitt
    Very gentle as she knows I have had problems before with dentists

  • Steve Price (Thursday, January 18 18 08:49 am GMT)

    Have been coming to Victoria Road Dental since a child and always have comments on how nice my teeth are. Lovely staff that always make you feel comfortable

     
  • Claudia knowles  (Wednesday, January 17 18 10:52 am GMT)

    I have been a patient of Mr Kumar who has looked after me very well and I have every confidence in him. He has cured me of my nerves that I used to have. He is a great ambassador for your practice.

     
  • Iain Hammond (Thursday, January 11 18 03:48 pm GMT)

    Excellent treatment. I have never enjoyed going to the dentist until now. My teeth feel and look so much better.

  • Lee Davis  (Thursday, January 11 18 01:04 pm GMT)

    I have always found the service to be good and have never had any problems with my treatment and the staff to b friendly

     
  • Elizabeth Skilton  (Tuesday, January 09 18 05:43 pm GMT)

    Such a friendly team of staff! They are all so welcoming when you walk in, they instantly put any nerves you may have at ease. You can really tell that these are experienced dentists as well, compared to where I have been before their workers is out of this world! Thank you all for everything you do for me as a patient. You will have a hard time getting rid of me.

     
  • Winifred esparon  (Tuesday, January 09 18 03:11 pm GMT)

    Everybody very kind

  • Calum Bennett (Tuesday, January 09 18 02:52 pm GMT)

    Very friendly and any questions I had the receptionist answered for me and helped me out with filling in the forms

     
  • Ellie Lancaster  (Thursday, November 23 17 01:49 pm GMT)

    Such lovely and caring team! Would recommend this practice to anyone. I have been a patient for many years and always been happy with their care...

  • Christine Wood  (Thursday, November 23 17 11:28 am GMT)

    Dr. Brummit is a first class dentist and excellent with nervous patients. She is kind and reassuring and I am more than happy with all the work she has carried out over the years. Highly recommended.

     
  • Mrs Collingwood (Wednesday, November 22 17 03:04 pm GMT)

    I have been a patient here for 64 years and have also brought along my family when they were younger. Dr Kumar has always looked after me as a patient, I have always been more than satisfied with the service here. I am always seen as soon as possible. A very happy patient!

     
  • Mrs Warden  (Wednesday, November 22 17 01:49 pm GMT)

    I have been coming here for over 30 years now, and have always been very happy with the service I have received.

     
  • James Higgs  (Wednesday, November 22 17 12:58 pm GMT)

    Been coming to see Miss Davies from a young age & can only give a positive feedback as very caring & attentive & I always feel looked after & never worried about visiting.

     
  • Roger Gilbert  (Wednesday, November 22 17 12:35 pm GMT)

    Very caring dentist

      
  • Peter Hall  (Wednesday, November 22 17 12:01 pm GMT)

    Very helpful and polite reception staff.Dentist very thorough and careful.

  • David  (Tuesday, November 21 17 04:30 pm GMT)

    Wonderful!!
    Dentist is great and staff very helpful

  • Barbara Bashford  (Wednesday, October 11 17 05:05 pm BST)

    Dr Kumar is fantastic. I am a very nervous patient and he has been very kind and patient with me. Would recommend this pratice. Always received first class care.

  • jamie (Thursday, July 13 17 01:58 pm BST)

    very welcoming and friendly. Dentist is always very thorough and caring.

     
  • Roger Smith  (Tuesday, July 11 17 12:30 pm BST)

    absolutely fantastic !!!!
    went as a new patient and the staff and dentist where so helpful.

     
  • william peters (Tuesday, July 11 17 10:25 am BST)

    would highly recommend this practice, friendly staff

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